Return Policy
At Chill & Soothe Oasis, we want you to be completely satisfied with your purchase. If you need to return an item, please review our general policy below. There are also links for brand specific information that apply to their products.
Returns & Refunds
- Items may be returned within 30 days of delivery for a refund or exchange.
- Products must be unused, in original packaging, and in resellable condition to qualify for a return.
- A restocking fee may apply to certain items.
- Refunds will be issued to the original payment method within 5-10 business days after the return is received and inspected.
Non-Returnable Items
- Used or damaged items (unless damaged during shipping)
- Customized or special-order products
- Gift cards
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no cost to you.
Return Process
- Contact our customer service team at sales@chillandsootheoasis.com to initiate a return.
- We will provide a return authorization and shipping instructions.
- Ship the item back using the provided instructions.
- Once received and inspected, we will process your refund or exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
If you have any questions, feel free to reach out to us at sales@chillandsootheoasis.com. We appreciate your business and look forward to serving you!
